In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is always up to date. To ensure that your user experience, in particular the loading speed of the website, is improved at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website (so-called "Content Delivery Networks" or CDN). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. The data collected in this way will only be used to display the contents of the website in your internet browser and will be deleted immediately after intermediate storage within the scope of delivery.
For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:
Log data does not contain personal data. We only analyse log data event-driven when required, especially in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.
It may be necessary for us to collect additional the IP address of the device as well as log data in order to remedy faults or preserve evidence relating to security incidents. We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.
We store such log data separately from other data collected that relates to the use of our website.
If you contact us outside of a concrete contractual relationship (e.g. for an order) or a registration, we provide various, also purely technical contact possibilities via our websites, including the possibility to contact us e.g. via (automated) chat.
In order to be able to process your specific request when making such contact, we may ask you to provide personal data. This includes, for example, your name and email address and other information such as the subject of your request and your message. Optional postal address and/or telephone number can be given. We collect the information requested in order to be able to deal with your request in an appropriate way.
The personal data transmitted to us in this way are used exclusively for the purpose for which you provide them to us when contacting us - in particular the processing of your request. The data will not be used for other purposes or passed on to third parties without your express consent. Excluded from this are - insofar as it is necessary to fulfil your request - the persons and companies (e.g. local service company) involved in carrying out the communication and answering the request. If there are no legal storage obligations, your personal data will be deleted after the request has been processed.
The protection of your privacy when processing personal data is important to us. We process personal data transmitted to us, which is collected during your visit to our respective social media page (e.g. Facebook Fanpage, Instagram/Pinterest Page), confidentially and only in accordance with the statutory provisions.
龙八手机官网Responsible for the processing of your data via our social media site is the respective operator of the social media site (see examples below) together with us. As far as the processing of these data takes place within our area of responsibility, we are available to you in all questions concerning data protection and the exercise of your rights in accordance with the information in this data protection information.
Data processing by the Social Media Service
The social media service processes your personal data as soon as you use our respective social media site. Processing is linked, for example, to the following usage processes:
龙八手机官网You can find out which personal data is collected by the social media provider, how it is processed and which data protection rights you have vis-à-vis the social media provider in the following data protection guidelines of the social media provider. We have no influence on the data processing by the social media provider following the survey.
Data processing by us
On the website provided by us via the social media provider, the social media provider grants us access to the following data categories:
In addition, we cannot influence the data processing (for the provision of this data upstream) by the social media provider.
Which personal data is collected from the respective social media provider in detail, how these are processed and which data protection rights you have vis-à-vis the respective social media provider, please refer to the following data protection guidelines of the respective social media provider:
龙八手机官网Cookies are small text files that are stored in a special memory area of your browser. However, cookies cannot be used to start programs or transfer viruses to a computer. Cookies are set when you visit our website or a so-called pixel-code/web beacon causes a cookie to be set. However, cookies can only be read by the web server of the same domain from which they were originally set.
In addition, there are various ways to prevent the setting of certain cookies either by selecting them in our tracking banner or individually to the respective service provider whose tools we use for certain purposes. We point out the latter possibility to you in direct connection with the respective tool.
As part of the provision of our websites, we use session cookies which we store on your device when you visit our website - regardless of your selection as part of the tracking banner - and which are always deleted automatically when you close the internet browser (i.e. close the program). This enables us to provide you with various functions on our website using the information in the cookies.
龙八手机官网We use the following session cookies, which we use for certain functions, which do not contain personal data, for the following purposes:
Session cookies, which we use for certain functions, with personal data:
Session cookies are automatically deleted after the internet browser is closed, at the latest, however, at the end of the life-span of the respective cookie.
龙八手机官网Persistent cookies are cookies that remain stored on your device, even after you have closed your internet browser. We use the information in these cookies to provide you with convenient functions on our website (e.g. to save certain user preferences or for search or language settings), but also to collect your usage behaviour on our website and to use this information to improve our website (e.g. to detect errors) and to personalise advertising for you.
龙八手机官网Persistent cookies with personal data to collect your usage behaviour are only processed with your consent, which you can give us the first time you visit our website via the tracking-banner displayed there. You can revoke your consent to the processing of your usage behaviour at any time by deleting all cookies set in your internet browser. In this case, however, it may be necessary to make a new decision about using cookies for the aformentonied purpose via the tracking-banner. You can also revoke your consent to individual web analytics/marketing tools, as shown herinafter.
龙八手机官网Data from persistent cookies are stored until the end of the term of the respective cookie or until the cookies are deleted by you.
龙八手机官网You can find below additional information on the web analytics tools we and our partners use and how you can prevent or restrict the particluar web analytics tool from collecting and processing your data.
For web analytics we use Adobe Audience Manager und Adobe Tracking (“Adobe Analytics”) a service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe"). The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.
Opt-out:龙八手机官网 Please use Adobe's opt-out website if you wish to prevent your usage data being collected. You can find information about how Adobe Analytics cookies work and the opt-out option via the following link: .
To improve our website and the services it offers, we record the mouse movements and clicks of randomly selected users of our website, whereatyour IP address is anonymised. We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark for the purpose of collecting this usage data. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. The usage data is deleted three months after the date on which it is collected.
Opt-out: Please use Mouseflow's opt-out website via the following link if you wish to prevent this usage data being collected: .
龙八手机官网One feature available to you as a user of our website is a map showing BSH locations worldwide. We use Google Maps to display this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find details on how personal data is processed when Google Maps is used via the following link: .
We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.
龙八手机官网The service providers we use to implement and operate our website are:
龙八手机官网We only transmit your data to other recipients where necessary to fulfil a contract with you, where we or the recipient has a legitimate interest in the disclosure of your data, or where you have given your consent to that transmission. In such cases, your data will be processed in accordance with the data protection regulations of the recipient of your data concerned. These recipients include service providers and other companies within our corporate group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.
If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:
BSH Hausgeräte GmbH
Data Protection Officer
81739 Munich, Germany
This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.
龙八手机官网Supplementary information according to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (GDPR).
We base the above data processing operations on
a legal permit in accordance with Art. 6 para. 1 lit. f of Regulation (EU) 2016/679:
a legal permission according to Art. 6 para. 1 lit. f of Regulation (EU) 2016/679
If you have any questions about your personal data, you will find a description of your rights below:
Please use the following contact channels for your requests:
1. Consumers: Please use the Consumer Data Request Webform on
2. Dealer/supplier/service providers and its employees: Please contact our local sales or procurement department
3. Our employees: Please contact the local HR department
Your right to information about your data
龙八手机官网We will provide you with information about the data we hold about you on request.
Your right to correct and complete your data
龙八手机官网We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
Your right to delete your data
龙八手机官网We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.
Your right to have your data blocked
In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.
Your right to withdraw consent
You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.
Your right to object to the processing of your data
龙八手机官网You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
Your right to data portability
龙八手机官网At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
Your right to appeal to a regulatory authority
You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).
龙八手机官网Bavarian Data Protection Authority (BayLDA),
We also transmit personal data to recipients based outside of the EEA, in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing.
We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided in the section “Your point of contact for all questions relating to data protection”龙八手机官网 this Data Protection Information above.
Valid from: 23.10.2019
Version: DPI_1.1.1 EN